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Frequently Asked Questions
Unlike our monthly beauty box, the Petit Vour Plus box ships soon after order as placed for US customers. For US customers, expect to receive tracking within 1-2 business days. For international customers, in order to keep your shipping costs low and included in your subscription price, we ship in large groups twice per month (approximately on the 10th and 20th of every month). Please note: international shipments that are returned to us due to being left unclaimed at your home country's customs office will be refunded minus a $7 shipping fee.
Each month’s box in your plan will be different. However, if you purchase multiple subscriptions at once, they will very likely be the same. If you’d like to purchase multiple individual boxes at once and would like each box to be different, please reach out to email@example.com so that we can customize your special order.
Yes, for individual box orders. Add “Gift Wrap” to the notes section on your purchase and we’ll send your pink Petit Vour Plus box in an outer shipping box. For subscription orders, the shipping label will be on the outside of the pink Petit Vour box.
Monthly subscriptions can be cancelled from within your login. Under the “subscriptions” tab in your login you can cancel, update your billing, and change your shipping address.