SHIPPING & BILLING
WHAT DOES PETIT VOUR MEAN?
Petit Vour (peh-tee vohr) is a Frenglish word derived from the French confectionary, "petit four." A petit vour is a small, cruelty-free luxury—non-toxic, vegan, and ethically made. Petit Vour boxes contain a selection of such things and are curated for the modern, ethical woman.back to top
IS PETIT VOUR A GOOD FIT FOR ME?
Our most satisfied members and customers are those truly interested in discovering the world of cruelty-free luxury. If this sounds like you, then Petit Vour may be an excellent fit for you! We cannot promise to feature only travel to full-size products nor can we showcase solely makeup. We can, however, give you a taste of the finest cruelty-free has to offer. Bon appétit!back to top
WHAT PRODUCTS WILL BE FEATURED IN A PETIT VOUR?
Petit Vour strives to provide the latest in luxury vegan beauty from around the world. The Box contents are always kept secret because otherwise it wouldn’t be a surprise! However, you can expect to see 4-5 beauty products, ranging from sample to full-size. We do our best to cover a variety of beauty categories in each box. Typically, you'll see 1 color item, 1 hair care item or fragrance, 1 skincare item and 1 body care item (the typical value $35-40). Please note that not all beauty boxes are alike. Some months, there may be up to 8 variations. *Also, though beauty boxes ship worldwide, US law prohibits shipping flammable items such as nail polishes and fragrances. Items containing alcohol will be replaced with a product of equal or greater value.back to top
DO YOU HAVE BEAUTY PROFILES?
Yes! At this time our beauty survey is sent automatically at the time of signup. Though we do always refer to each beauty survey when curating our boxes, sometimes supplier constraints will limit our ability to match all of your preferences. That said, it is of the utmost importance to us to curate based on your beauty needs and preferences.back to top
ARE PETIT VOUR PRODUCTS NATURAL/ORGANIC/HYPOALLERGENIC?
While most of our products are natural, organic and hypoallergenic, we cannot guarantee that all of our products featured in the Petit Vour box will be 100% natural, organic and hypoallergenic. Some of the makeup items we feature, for instance, may contain a non-toxic, synthetic color, making the product not 100% natural (but still safe!). If you have an allergy or would like to avoid certain ingredients, the best option would be our seasonal limited edition boxes. That way, you can see the products before you make the purchase and decide for yourself if the ingredients meet your fancy. Our current 'Never List' include the following: BHA + BHT, Peg compounds, Parabens, Phthalates, Formaldehyde-releasing preservatives, Sulfates, and Triclosan. To see the full list of Restricted Ingredients, click here.back to top
I SIGNED UP AND PAID FOR A SUBSCRIPTION, BUT WHEN I TRY TO LOG IN, IT SAYS NO EMAIL IS FOUND. WHAT'S GOING ON?
When you signed up, you should have received three emails—one welcome email, one receipt email for your first box, and one account activation email. If you have not created a login, one will be created automatically, but you need to activate it by clicking on the link in your account activation email. If you can't find the email in your inbox, email us at contact [at] petitvour [dot] com with subject line: Accounts & Billing so that we can resend the account activation email.back to top
I SIGNED UP FOR A PREPAID SUBSCRIPTION. WILL IT AUTOMATICALLY RENEW ONCE I'VE RECEIVED ALL OF MY PREPAID BOXES?
No, the prepaid subscriptions are a one time purchase and there is no recurring billing. If you'd like to continue your subscription, email customer service (contact [at] petitvour [dot] com) with subject line: Extend Subscription and we'll extend your subscription.back to top
WHAT SHOULD I DO IF MY BOX IS MISSING A PRODUCT?
If your Petit Vour box is missing a product, send us an email at contact [at] petitvour [dot] com with subject line: Missing. While supplies last, we'll send a replacement free of charge. If there are no additional samples, we'll add PV Points to your account for the missing product. For international members, the product will be added to your next box or PV Points will be added to your account. Missing products are very rare, typically 1/1000 boxes, but they do happen occasionally. **Note: you must email us within 48 hours of your box's delivery date (according to your tracking information) in order to be eligible for a replacement product.back to top
WHAT SHOULD I DO IF MY BOX IS DAMAGED IN TRASIT?
If your Petit Vour box arrives with a damaged product, send us an email at email@example.com with subject line: Damages and a picture of the damaged item. If you don't have a camera phone to take a picture, we can send a return label for the damaged item and then send a replacement.While supplies last, we'll send a replacement free of charge. If there are no additional samples, we'll add PV Points to your account for the missing product. **Note: you must email us within 48 hours of your box's delivery date (according to your tracking information) in order to be eligible for a replacement product.back to top
WHAT DO I DO IF MY BOX TRACKING SAYS "DELIVERED" BUT I CAN'T FIND MY BOX?
In most circumstances, if the USPS deems that your package has been delivered we cannot ship a replacement box. If this does ever happen, email us within 48 hours of your box's delivery date (according to your tracking) in order to be considered for a replacement box. **Note: replacement boxes cannot be forwarded to a new address.back to top
WHAT DO I DO IF MY BOX IS LOST IN TRANSIT?
Some shipping delays are expected from time to time. We recommend waiting until your box hasn't moved for 3-5 business days before deeming it lost. If the address listed in your account is correct but your box is lost in transit, we will ship a replacement box to you free of charge. All you need to do is email us at contact [at] petitvour [dot] com with subject line: Lost to notify us. If your box is undeliverable due to an incorrect address in your login, we can only ship a replacement box if extra boxes are still available, and there is a $4.99 shipping cost to replace and ship the box.back to top
HOW DO I RATE BOX PRODUCTS?
To rate products from your box, log in to your account and click on the top category under the page title, FEATURED (Ex: The July Box). To rate each product, click on the product sampled, scroll to the bottom of the page where you see "WRITE A REVIEW," and share your thoughts with us. Once you submit, you're done! Make sure you enter your email with the review (it won't be posted publicly), because that's how the review syncs to your account. You'll earn 25 PV Points for every product rating from your box, and the points will be credited to your account after the end of the rating period, which is the 15th of the following month (e.g. May 15th for an April box). Points are added before the end of the month after the rating period expires. To find out more about how to earn PV Points, visit Our Rewards page.back to top
IS THERE A RATINGS POLICY?
Your ratings and reviews are very important to PETIT VOUR as well as all of the cruelty-free, ingredient-conscious brands we represent. Thank you for taking the time to share your feedback on the products you purchase and/or sample from the PETIT VOUR Monthly Box. Unlike other online shops, our reviews represent both shop purchases and beauty box sampling. We must, therefore, take extra care to make sure reviews are accurate and fair to the products and brands we feature. To ensure reviews reflect relevant, honest and thorough feedback, please review the following guidelines before reviewing products in the PETIT VOUR shop.
Reviews must include the following:
- Relevant feedback (i.e. product quality and/or effectiveness -- please be as specific as possible)
- Your name and email so we may track and add PV Points to your account for valid reviews (Your e-mail will not be shown publicly and is only used to link the review to your PV Points account.)
Reviews may be removed for the following reasons:
- The review contains profane/rude language and/or references to illegal activity.
- The review includes irrelevant product information (i.e. product was damaged in transit -- if this happens, email us at firstname.lastname@example.org so we can resolve the issue for you).
- The review contains information only relevant to a sample in your Petit Vour box (i.e. you wanted a different product and/or color in your box) This information is important to us but isn't relevant to rating the full-size product itself. For curation questions, please email email@example.com.
- The reviewer shows a pattern of consistently negative opinions. Because our members have the opportunity to rate so many products through their monthly boxes, we need to protect brands from customers who submit negative reviews excessively (i.e. trolling).
HOW DO I CANCEL MY PETIT VOUR SUBSCRIPTION?
You can cancel your Petit Vour subscription anytime simply by letting us know at cancel [at] petitvour [dot] com. Yes, it's that easy! Note: cancellations requests placed after 8:00PM (EST) on the last day of the month will take effect after the next month's box.back to top
SHIPPING & BILLING
DO YOU SHIP OUTSIDE OF THE US?
Yes, we ship worldwide! For some international destinations, orders can take 2-3 weeks to arrive.back to top
WHEN WILL MY BOX SHIP?
Due to the amount of boxes that ship out each month, shipments go out in batches between the 10th-20th of the month. However, new subscribers may receive their first box outside of that window, depending on our inventory.back to top
HOW DO I GET AN ORDER RESHIPPED BECAUSE THE ADDRESS WAS INCORRECT?
Anytime an order is shipped incorrectly due to an error on our part, we'll replace the order ASAP Just email contact [at] petitvour [dot] com with subject line: Incorrect Address and we'll be happy to assist. If the shipment was delivered to the address submitted with the order, but you later discover the address you entered was not your intended address, unfortunately we are unable to replace the order. If the shipment is returned to us due to an incorrect/undeliverable address, we can reship the item for the standard shipping fee ($4.99+ depending on the size of the shop order); in any case, email contact [at] petitvour [dot] com.back to top
CAN YOU SIGN UP TO RECEIVE LAST MONTH'S BOX?
If inventory allows, for a few days into the month, we'll allow new subscribers to begin their subscription with the previous month's box. This will be noted on the signup form if it applies to the subscription, and it's only possible before the 5th of the month. In these instances, subscribers will also receive the current month's box, it will be charged and shipped after the first box has arrived (to allow for any cancellations).back to top
HOW LONG WILL IT TAKE FOR MY BOX TO ARRIVE?
Domestic shipping will take 3-8 business days and international shipping will typically take 14 days to arrive. Please note: It is very rare that a box go missing. However, there are times when a box will be "stuck" at a sorting facility for 2-3 days. If your tracking doesn't show movement after 2-3 days, please email us at contact [at] petitvour [dot] com with subject line Tracking and we'll gladly assist.back to top
HOW MUCH DOES A PETIT VOUR SUBSCRIPTION COST?
There are four subscription options:
- Monthly subscription costs $15 per month (plus tax if your box is being shipped to Texas).
- 3-Month Gift subscription is a one-time charge of $45 (plus tax if your box is being shipped to Texas), and is non refundable.
- 6-Month Gift subscription is a one-time charge of $90 (plus tax if your box is being shipped to Texas), and is non refundable.
- Monthly (Canada) subscription costs $23 per month.
ARE THERE HIDDEN FEES?
There are no hidden fees. All you have to pay is your monthly subscription fee plus any applicable taxes in TX.back to top
DO YOU ACCEPT ALL CARDS?
We currently accept all major credits including Visa, Mastercard, American Express and Discover cards.back to top
WHEN WILL I BE CHARGED?
Your first box is charged at sign-up and future boxes are charged on the 1st of the month. However if, say, you sign up on September 25th for a September subscription, we will not charge you for the October box on the 1st since it's likely you won't have received your first box yet. In this situation, we'll hold off on charging and shipping your second box until you've received your first box. (Note: this may not always be possible for international subscribers who sign up at the end of a month, since shipping times are longer.) After your second box is charged/shipped/enjoyed, you will be on track for our typical billing cycle which is on the 1st of every month.back to top
HOW DO I CHANGE MY BILLING OR SHIPPING INFORMATION?
To change your billing information, email us at contact [at] petitvour [dot] com with subject line Accounts & Billing. You can update your shipping information from within your customer login. All billing and shipping information must be updated by the first of the month so that our shipping team can begin making preparations for that month's shipment.back to top