Please visit our Frequently Asked Questions page for quick fixes, account and billing information, and more. We've strived to answer as many of your questions as possible! 

For our shipping and returns policy, visit our Shipping & Returns page then email us at

To learn more about our PV Points system, check out our Rewards page. 


If you still need help with your account, box information, or anything else not covered in our FAQ, contact us at

Why don't we have a customer service number?

We’d like to be as accessible as possible, and online support translates best for our web-based shop! Online, our customer care team is able to efficiently troubleshoot and link to account resources or further information so you can get the absolute best assistance possible. Please allow 24-48 hours for our team to get back to you. 

To Pause or Cancel Your Beauty Box Subscription:

Simply log into your account and click on "Manage Subscriptions". From there you can select and cancel any active subscriptions. If you have any questions or need any assistance, please email


If you are a blogger seeking to partner with us please visit our Affiliates page for more information and reach out at


Want to partner with us? If you are seeking a box or shop partnership please e-mail us at


Want to write about us? If you are seeking to connect with us about press, ads, interviews or more, please contact us at